ALL BACKORDERS EXPECTED TO BY SHIP MIDDLE OF WEEK, Have finally solved card processor deposit issue! New orders expect 3-5 day delay from backlog!

Restock Issues for August 2018 Explained

UPDATE: We recieved nearly 1,000 kilos today, Friday Aug 24th, as a result moat strains are finally in stock again. We expect to remain fully stocked for the forseeable future, thank you!

As you may have noticed we have been experiencing restock issues all month, since the last few days of July in fact. These are due to a couple of issues with our supplier and farmer who are located in Indonesia.

Indonesia has suffered multiple earthquakes in this period which have severely disrupted their postal service which we rely on for restocks. In addition there was a postal workers’ strike at the beginning of the month which also saw a large number of parcels pile up. Both of these factors combined to form a perfect storm of our shipments sitting somewhere, with much other mail.

Normally we can expect a restock shipment take 10-14 days with 20 days being an extreme delay that we have rarely seen. Therefore we order every 7-10 days (depending on stocks) to always keep product in hand and avoid running out. Unfortunately our shipments have now begun arriving but are approximately 33 days delayed and only about half of that shipment arrived even though it was all sent together. We have continued to order an additional shipment every 10 days in hopes that once they finally begin landing in decent volume we will be back to normal with our next shipment arriving the following week and so on.

Until then our stocks are very low and there is nothing we can do (we tried sourcing from a domestic source the first couple days of August but the quality was not up to par and quality is very important to us) so we wait and unfortunately cannot provide an ETA or even ballpark.

On the up side we did receive a partial shipment on Thursday (8/16) and Friday (8/17) and we very much hope this will be the tip of the iceberg with our stocks arriving weekly from here on in.

Thank you for your patience and we apologize for the inconvenience