As many of you have noticed this week we are forced to close each morning due to reaching a daily limit on our credit card processing. This is because we are in transition to a new card processor, once complete we will not have to deal with the invoicing step at all we can just accept orders straight through like a normal eCommerce buying experience. Unfortunately the regulations for a kratom business are very strict and to get all of this setup is going to take 10-14 days.
In the meantime we are using a new card processor and, since we are a brand new account to protect themselves from possible fraud and chargebacks, they have us limited to processing $5,000 a day only. After we reach this point we have to close the store. The limit resets at 8 AM Pacific each day and at this time we reopen and run until we hit $5,000 then we close the store again as we cannot process any more orders for the day.
We know this is incredibly inconvenient for you and it is for us as well, we have a lot of product we are unable to sell due to this limit and a lot of employees I am unable to give hours to as well. The upside is this is temporary and when we’re done we’ll be able to process your credit and debit card orders automatically like a regular non kratom business and you won’t have to await an invoice to complete your payment. You can simply order and enter your card details all at once and we’ll get you shipped right out. Unfortunately the process entails us doing limited business while our new payment provider and bank review our financials in detail. Once this process is complete you’ll have a simplified ordering experience (no more waiting on invoices) and we will no longer be subject to payment processors and banks arbitrarily withholding tens of thousands of dollars of our money for months at a time or decide to cease doing business with us just because of the word ‘kratom‘ out of the blue.
This is something that is necessary for us to continue to grow and stay in business and not only accept credit/debit cards but even just to bank in general and while it makes things very difficult for those of you trying to order these next 10-14 days in the future it will make the ordering process much smoother and will protect our business from having funds frozen constantly without reason.
Thank you for your understanding and we look forward to serving you long term, this temporary hassle of limited daily sales is part of a larger solution to make the future buying process much easier and quicker for you as well as insulating our business assets and allowing us a measure of financial security that is very difficult to maintain in this industry.
– Zac at Oregon Kratom